At Brains on Walls, we wish to see every order succeed. However, since we too depend on other stakeholders (such as manufacturers, raw material providers, accessory suppliers), there are times when we need to make changes to our prices and material offerings. In such situations, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands.
| Cancellation Reason | Order Stage | Eligibility | Refund |
|
Change in Brains on Walls policy |
Design Stage | If policy change within 3 days of order booking | If the customer does not wish to comply with the change in policy, eligible for 100% refund. However, this non-acceptance has to be communicated by the customer within 48 hours of intimation of change in Brains on Walls policy, there will be no refund otherwi |
|
Change in Brains on Walls policy |
Design Stage |
If policy change after 3 days of order booking |
No refund (please refer to point (iv) in notes below) |
|
Any Other Reason |
Design Stage |
Within 48 hours from order booking or site measurement visit, whichever is earlier |
100% Refund |
|
Any Other Reason |
Design Stage |
After 48 hours of order booking or site measurement visit, whichever is earlier |
No Refund (please refer to point (v) in notes below) |
|
Any Other Reason |
Production stage |
Any time period |
No refund and adherence to contract. (please refer to point (vi) in notes below) |
Notes:
i Time period is computed from the date of order book (100% payment received by Brains on Walls)
ii. Design Stage: As per above table
iii. Production Stage: As above table
iv. No cash amount shall be refunded in such cases. However, Brains on Walls products can be purchased by the customer to the extent of the advance amount paid, within 12 months of order booking. In case a purchase is not made or a partial purchase is made, the balance amounts shall be deemed to be forfeited. This is not valid for projects where 40% payment has already been collected. If 12 months have elapsed from the date of order booking, full amount paid will be deemed forfeited.
v. No cash amount shall be refunded in such cases. However, Brains on walls products can be purchased by the customer to the extent of 100% of the advance amount paid, within 12 months of order booking.
vi. A project cannot be cancelled once the designs are finalized and the project is under production. The customer shall not receive any refund if the project is cancelled and further the customer shall be obligated to pay the remaining order value of the project to the Company.
vii. All the refund will be processed directly into your original mode of payment in your account. The refund amount will reflect within 7 to 10 working days from the day of refund request.
Electronic Communications: Customers will receive consent or any communications from Brainsonwalls.com electronically, via email and SMS or by posting notices on the Site.
Colors and Textures: We have made every effort to display the colors and textures of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color/texture will be accurate.